Call Center AI Market Revenues to Expand at a CAGR of 28.5% by 2024
According to a new market research
report "Call Center AI Market by Component
(Compute Platforms, Solutions, and Services), Deployment Type (Cloud and
On-premises), Vertical (BFSI, Retail & E-commerce, Telecom, Healthcare,
Media & Entertainment), and Region - Global Forecast to 2024", The
call center AI market size is expected to grow from USD 800 million in 2019 to
USD 2,800 million by 2024, at a CAGR of 28.5% during 2019–2024.
Increasing
use of AI by organizations to offer enhanced customer support services, growing
customer engagement through social media platforms, and increasing data
generation by organizations are the factors bolstering the call center AI
market growth. Increasing use of AI and ML and adding value to call center AI
offerings through integration of gesture recognition capabilities would provide
opportunities for vendors in the call center AI market.
Key Call Center AI Market Players
Major
vendors in the call center AI market include IBM (US), Google (US), Microsoft
(US), Oracle (US), SAP (Germany), AWS (US), Nuance Communications (US), Avaya
(US), Haptik (India), Artificial Solutions (Spain), Zendesk (US), Conversica
(US), Rulai (US), Inbenta Technologies (US), Kore.ai (US), EdgeVerve Systems
(India), Pypestream (US), Avaamo (US), Talkdesk (US), NICE inContact (US), and
Creative Virtual (UK).
These
companies have adopted various strategies, such as acquisitions; expansions;
new product launches and product enhancements; and partnerships, agreements,
and collaborations to cater to the growing demand for call center AI solutions
across the globe as well as to strengthen their position in the market.
Browse 37 market data Tables
and 37 Figures spread through 133 Pages and in-depth TOC
on "Call Center AI Market - Global Forecast to 2024"
Compute platforms segment to
hold the largest market size during the forecast period
Developers
use conversational compute platforms to build chatbots, conversational
interfaces, and virtual assistants as per the need of their organizations.
These platforms comprise various modules of software tools, which can be
integrated with third-party interfaces, such as messaging platforms, social
media, SMS, and website chat. The platforms can create a detailed analysis of
the chat logs in real time to provide feedback for the conversation, improve
and maintain the system, and deliver actionable insights to businesses.
North America to hold the
largest market size during the forecast period
The
US and Canada are contributing to the growth of the call center AI market in
North America. Organizations, especially in the US, have leveraged AI, ML, and
deep learning technologies as a part of their ongoing business process to stay
ahead in the market. The US and Canada also have well-established economies,
which enable call center AI vendors to invest in new technologies.
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