Customer Success Platforms Market Revenues to Expand at a CAGR of 25.5% by 2024
According to a new market research
report "Customer Success Platforms
Market by Application (Sales and Marketing Management,
CEM, and Risk and Compliance Management), Component (Solutions and Services),
Deployment Model, Industry Vertical, and Region - Global Forecast to
2024", is expected to grow
from USD 854 million in 2019 to USD 2,664 million by 2024, at a Compound Annual
Growth Rate (CAGR) of 25.5% during the forecast period.
Key factors
driving the customer success platforms market include advent of cloud computing
in customer success, demand for advanced solutions to monitor customer scores
and reduce churn, and rising data volume due to increased digitalization.
Browse 73 market data Tables
and 30 Figures spread through 143 Pages and in-depth TOC
on "Customer Success Platforms Market by Application (Sales and
Marketing Management, CEM, and Risk and Compliance Management), Component
(Solutions and Services), Deployment Model, Industry Vertical, and Region -
Global Forecast to 2024"
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Customer service application
to grow at the highest CAGR during the forecast period
In
today’s competitive scenario, the growing demand for comprehensive solutions to
handle queries in-time and enhance customer experience has been a major factor
for companies across industries. Customer success platform software helps
companies gather analytical insights to improve and optimize customer service
operations. They also help monitor and analyze business metrics, such as best
agent to issue, average query resolution time, and agent performance
assessment.
Services segment to grow at a
higher CAGR during the forecast period
Based
on components, the customer success platforms market is segmented into solution
and services. The services segment is expected to grow at a higher CAGR during
the forecast period. Professional services and managed services help
enterprises in building good customer relationships by constantly assisting
them throughout the product life cycle. Support and maintenance services help
organizations meet distinct business needs according to changing market
conditions, reduce system failure and costs associated with it, and improve
overall business efficiency.
North America to account for
the largest market size during the forecast period
North
America is expected to account for the largest market size in the overall
customer success platforms market during the forecast period. This region
houses some of the major vendors, such as Gainsight, Salesforce, Natero,
Totango, Amity, Strikedeck, ChurnZero, UserIQ, and ClientSuccess. These players
have their headquarters and direct sales offices in the region.
Key Customer Success Platforms
Market Players
The
customer success platforms market comprises major solution providers, such as
Gainsight (US), Salesforce (US), Natero (US), Totango (US), Amity (Canada),
Strikedeck (US), ChurnZero (US), ClientSuccess (US), Bolstra (US), Salesmachine
(US), UserIQ (US), Planhat (Sweden), AppsForOps (Australia), Catalyst (US),
Armatic Technologies (US), CustomerSuccessBox (US), Clientshare (England),
Wootric (US), Komiko (US), and Akita (Ireland).
The
study includes the in-depth competitive analysis of these key players in the Customer
Success Platforms Market with their company profiles, recent developments, and
key market strategies…KNOW MORE
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